Email support
For technical help, effect requests and rights or privacy questions. Support is handled by email; response times can vary.
Try these quick fixes
- A file will not load
- Check the 250 MB file limit and 60-second video limit. If the source uses an unsupported codec, re-export it from your video editor as a standard MP4 with H.264 video and AAC audio, then try again.
- An export is slow or fails
- Keep the tab open, close other demanding tabs and try 720p or a shorter duration. Use current desktop Chrome or Edge. Save any completed export before refreshing the page.
- Text is too crowded
- Shorten your phrase, reduce the type size and check the selected aspect ratio. Leave room around the edges for your final video platform.
- A cutout has rough edges
- Start with a clear subject against a simple background, or use a transparent PNG you have already prepared. Inspect fine hair and small details in the preview.
Send a useful bug report
- The exact effect page URL.
- Your device, browser name and version.
- Steps to reproduce the issue and the error message, if shown.
- File type, approximate size, clip duration and selected output quality.
A screenshot can help. Remove private information and do not send passwords or confidential footage. We cannot view files selected in the editor unless you choose to attach them to an email.
For a new effect, describe the result and the controls you need. For a rights concern, include the relevant page URL and enough detail to identify the material.
You may find an immediate answer in the FAQ or How It Works.